File a Complaint

To file a complaint, please contact HiFX Customer Service before contacting your jurisdiction with a complaint.

Listed below are several ways to contact HiFX Customer Service.

Phone: 1-844-832-1367

Write:

HiFX

Attn: Manager, Customer Service Department

7001 Village drive, Suite 200

Buena Park, CA 90621

After first contacting HiFX, if you still have an unresolved complaint regarding the company's money transmission services, please find the jurisdiction below and direct your complaint to the appropriate contact.

Alabama Customers:

Alabama Securities Commission

Online: http://www.asc.state.al.us/

Telephone Number:800-222-1253

Alaska Customers:

Alaska Division of Banking & Securities

Online: http://www.commerce.state.ak.us/bsc/

Telephone Number:907-269-4584

By mail:

State of Alaska

DCCED, Division of Banking & Securities

550 West 7th Avenue, Suite 1850

Anchorage, AK 99501

Arizona Customers:

Arizona Department of Financial Institutions

Online: http://www.azdfi.gov/

Telephone Number:602-771-2800

Akansas Customers:

Arkansas Securities Department

Online: http://www.azdfi.gov/

Telephone Number:800-981-4429

By mail:

Arkansas Securities Department

Heritage West Building, Suite 300

201 East Markham Street

Little Rock, AR 72201

California Customers:

Department of Business Oversight

Online: http://www.dbo.ca.gov/

Telephone Number:800-622-0620

By e-mail:consumer.complaint@dbo.ca.gov

By mail:

Department of Business Oversight

Consumer Services

1515 K Street, Suite 200

Sacramento, CA 95814-4052

Colorado Customers:

Colorado Division of Banking

Online: https://www.colorado.gov/dora/division-banking

By mail:

Colorado Division of Banking

1560 Broadway, Ste. 975

Denver, Colorado 80202

Colorado Consumer Complaint Notice

Connecticut Customers:

Connecticut Department of Banking

Online: http://www.ct.gov/dob/

Telephone Number:860-240-8299

District of Columbia Customers:

District of Columbia Department of Insurance, Securities, & Banking

Online: http://disb.dc.gov

Telephone Number:202-727-8000

Florida Customers:

Florida Office of Financial Regulation

Online: http://www.flofr.com/

Telephone Number:850-487-9687

Georgia Customers:

Georgia Department of Banking & Finance

Online: http://www.dbf.georgia.gov/

Telephone Number:202-727-8000

Guam Customers:

Guam Department of Revenue & Taxation

Online: http://www.guamtax.com/

Telephone Number:671-635-1835

Hawaii Customers:

Hawaii Division of Financial Institutions

Online: http://www.hawaii.gov/dcca/dfi

Telephone Number:808-586-2820

Idaho Customers:

Idaho Department of Finance

Online: http://finance.idaho.gov/

Telephone Number:208-332-8000

Illinois Customers:

Illinois Division of Financial Institutions Consumer Credit Solution

Online: http://www.idfpr.com/

Telephone Number:888-298-8089

Indiana Customers:

Indiana Department of Financial Institutions

Online: http://www.in.gov/dfi/

Telephone Number:

317-232-3955

800-382-4800 (IN only)

Iowa Customers:

Iowa Division of Banking

Online: http://www.idob.state.ia.us/

Telephone Number:515-281-4014

Kansas Customers:

Kansas Office of State Bank Commissioner

Online: http://www.osbckansas.org/

Telephone Number:785-296-2266

Kentucky Customers:

Kentucky Department of Financial Institutions

Online: http://www.kfi.ky.gov/

Telephone Number:800-223-2579

Louisiana Customers:

Louisiana Office of Financial Institutions

Online: http://www.ofi.louisiana.gov/

Telephone Number:888-525-9414

Maine Customers:

Maine Bureau of Consumer Credit Protection

Online: http://www.credit.maine.gov/

Telephone Number:

207-624-8527

800-332-8529 (ME only)

Maryland Customers:

Maryland Office of the Commissioner of Financial Regulation

Online: http://www.dllr.state.md.us

Telephone Number:888-784-0136

By mail:

Office of the Commissioner of Financial Regulation

Attention: Complaint Unit

500 North Calvert Street, Suite 402

Baltimore, MD 21202

Massachusetts Customers:

Massachusetts Division of Banks

Online: http://www.mass.gov/dob

Telephone Number:

617-956-1501

800-495-2265 (MA only)

Michigan Customers:

Michigan Department of Insurance & Financial Services

Online: http://www.asc.state.al.us/

Telephone Number:877-999-6442

Minnesota Customers:

Minnesota Department of Commerce

Online: http://www.mn.gov/commerce

Telephone Number:651-296-2488

Mississippi Customers:

Mississippi Department of Banking & Consumer Finance

Online: http://www.dbcf.state.ms.us/

Telephone Number:800-844-2499

Missouri Customers:

Missouri Division of Finance

Online: http://www.finance.mo.gov/

Telephone Number:573-751-3242

Montana Customers:

For customers located in Montana, please contact HiFX directly.

Nebraska Customers:

Nebraska Department of Banking & Finance

Online: http://www.ndbf.ne.gov/

Telephone Number:402-471-2171

Nevada Customers:

Nevada Division of Financial Institutions

Online: http://www.fid.state.nv.us/

Telephone Number:702-486-4120

New Hampshire Customers:

New Hampshire Banking Department

Online: http://www.nh.gov/banking/

Telephone Number:603-271-3561

New Jersey Customers:

New Jersey Department of Banking & Insurance

Online: http://www.state.nj.us/dobi

Telephone Number:800-446-7467

New Mexico Customers:

New Mexico Financial Institutions Division

Online: http://www.rld.state.nm.us

Telephone Number:505-476-4885

New York Customers:

New York Department of Financial Services

Online: http://www.dfs.ny.gov/

Telephone Number:877-226-5697

By mail:

New York State Department of Financial Services

Consumer Services Division

One State Street

New York, NY 10004-1417

North Carolina Customers:

North Carolina Commissioner of Banks

Online: http://www.nccob.gov/

Telephone Number:888-384-3811

North Dakota Customers:

North Dakota Department of Financial Institutions

Online: http://www.nd.gov/dfi/

Telephone Number:701-328-9933

Ohio Customers:

Ohio Division of Financial Institutions

Online: http://www.com.ohio.gov/fiin/

Telephone Number:866-278-0003

Oklahoma Customers:

Oklahoma Banking Department

Online: http://www.ok.gov/banking/

Telephone Number:405-521-2782

Oregon Customers:

Oregon Division of Finance & Corporate Securities

Online: http://www.cbs.state.or.us/dfcs/

Telephone Number:866-814-9710 (OR only)

Pennsylvania Customers:

Pensylvania Department of Banking

Online: http://www.banking.state.pa.us/

Telephone Number:

717-787-1854

800-722-2657

Puerto Rico Customers:

Puerto Rico Office of Commissioner of Financial Institutions

Online: http://www.ocif.gobierno.pr/index_eng.html

Telephone Number:787-723-8445

Rhode Island Customers:

Rhode Island Dept. of Bus. Regulation - Div. of Banking

Online: http://www.dbr.state.ri.us/

Telephone Number:401-462-9500

South Carolina Customers:

For customers in South Carolina, please contact HiFX directly.

South Dakota Customers:

South Dakota Division of Banking

Online: http://www.dlr.sd.gov/banking/

Telephone Number:605-773-3421

Tennessee Customers:

Tennessee Department of Financial Institutions

Online: http://www.tennessee.gov/tdfi/

Telephone Number:800-778-4215

Texas Customers:

Texas Department of Banking

Online: http://www.dob.texas.gov/

Telephone Number:877-276-5554 (toll-free)

By mail:

Texas Department of Banking

2601 North Lamar Boulevard

Austin, Texas 78705

Utah Customers:

Utah Department of Financial Institutions

Online: http://www.dfi.utah.gov/

Telephone Number:801-538-8830

Vermont Customers:

Vermont Division of Banking

Online: http://www.dfr.vermont.gov/banking/home

Telephone Number:802-828-3307

US Virgin Islands Customers:

US Virgin Islands Division of Banking

Online: http://ltg.gov.vi/division-of-banking-and-insurance.html

Telephone Number:340-774-7166

Virginia Customers:

Virginia Bureau of Financial Institutions

Online: http://www.scc.virginia.gov/bfi/index.aspx

Telephone Number:

804-371-9657

800-552-7945 (VA only)

Washington Customers:

Washington Department of Financial Institutions

Online: http://www.dfi.wa.gov/

Telephone Number:877-746-4334

West Virginia Customers:

West Virginia Division of Financial Institutions

Online: http://www.dfi.wv.gov/

Telephone Number:304-558-2294

Wisconsin Customers:

Wisconsin Department of Financial Institutions

Online: http://www.wdfi.org/

Telephone Number:608-261-7578

Wyoming Customers:

Wyoming Department of Audit

Online: http://audit.state.wy.us/banking/

Telephone Number:307-777-7797